ALURE
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SUPPORT

Need a hand? Email us, we read every message.

Contact

Email support@alure.health. Include your device model and iOS version when reporting a bug.

Account

Delete your account

Open Alure → Profile → scroll to the bottom → Delete Account. This permanently removes your profile, meals, symptom logs, and photos from our servers and cannot be undone.

Sign out

Profile → Sign Out. Your data stays on our servers tied to your account; signing back in restores it.

Apple Health

Disconnect Apple Health

Open the Apple Settings app → Privacy & Security → Health → Alure → toggle off any data types. You can also revoke all access at once from Apps and Services in the Health app.

What Alure reads from Apple Health

With your permission, Alure reads body mass, step count, active energy burned, workouts, sleep analysis, heart rate, resting heart rate, heart rate variability, blood glucose, and your cycle data (menstrual flow, basal body temperature, ovulation test results, and cervical mucus quality) to power the Body tab and your cycle view. You choose which of these to grant, and everything works without any of them.

Alure writes back only what you log inside the app: a body mass sample when you log a weight, and period and cervical mucus entries when you log them in the cycle tracker, so the Health app's history stays complete.

Insights

Why aren’t my patterns showing up?

Alure builds your personal patterns once you’ve logged on at least seven different days. Meal days, symptom days, and cycle days all count. Your patterns live on the Body tab.

How fresh are my patterns?

A new set of weekly patterns arrives once the week wraps up, built from your recent weeks of data. The current week shows as brewing while it is still in progress, and individual discoveries can surface any time a real signal emerges.

Privacy & data

For details on what we collect, how we store it, and your rights, see our Privacy Policy.

Medical disclaimer

Alure is not a medical device. Nothing in the app is medical advice. Always talk to a licensed clinician before starting, stopping, or changing any treatment.